Application Management
By partnering with us, you gain instant access to an unparalleled range of skills and experience. We provide a comprehensive managed service solution which enable our customers’ resources to be deployed on issues that deliver long-term strategic benefits to their business. We provide a complete Application Management service designed to relieve organisations of the day-to-day management of their business systems, freeing vital resources to focus on the company’s core business activities. We do this via Service level agreements, which defines the level of service you should expect at a fixed price.
Service Level Agreements
We are committed to supporting your system at a fixed price under a strict Service Level Agreement contract.
Our support staff take ownership of all problems and ensure that other vendors and Innovise, work together to enable the end users to get on with their daily tasks as quickly as possible.
This support should not be confused with the Vendors’ Maintenance offering. Our support complements their offerings and we will utilise their resources to resolve problems wherever appropriate.
Service Level Agreements are configurable to suit your business objectives and budget; our consultants will work with you to determine the most appropriate solution for your business
24/7 System Support and Helpdesk Support
Our Application Management Support Agreements ensure our customers receive a complete solution that addresses their exact needs, whether single or multi-site, national or international. They can include:
- A dedicated support manager
- Helpdesk support
- Fault correction
- Application development and implementation
- Management of third party interfaces and applications
- Specialist technical and consultancy resources
- Preferential rates for consultancy and implementation rates for future upgrades