Microsoft Dynamics CRM 4.0 is a complete customer relationship management solution that integrates seamlessly with Microsoft Outlook and with modules for sales, marketing and customer service. Innovise can provide a range of managed service solutions around the core CRM solution to suit your business needs, spanning an on-tap support SLA through to complete management of a hosted CRM environment with interfaces, customizations and user helpdesk.

Why a Microsoft Dynamics CRM managed service?

Dynamics CRM is powerful tool to manage your customer facing business. However, keeping the system live 24x7 and ensuring it evolves with your business needs requires a heavy investment that will stretch your IT department and your budget.

There is another way - Partner with Innovise to establish a custom service to tap skilled resources as and when they are needed. Innovise does not operate "one size fits all" approach, because solutions are tailored to customer needs. Common examples of CRM managed services include:

• On-call Support SLA - agree a budget and call off time as needed with agreed response times and a team that knows your system, including access to skilled developers in rich client, web and mobile platforms.
  
  
• Database management - outsource the maintenance of the SQL database to a team of DBAs to make sure that maintenance plans are run, backups take place and optimizations are applied to keep the system performing as it should.
  
  
• Fully hosted CRM - do you want to consume CRM as a service? Innovise can deliver a fully hosted CRM with the application, database and infrastructure fully supported 24x7. The SLA can even extend to your customizations, interfaces and add-ons.