Servicetrac Audit - online quality monitoring software for paperless auditing
Servicetrac Audit has been specifically designed for service providers and customers to manage and analyse any number of audits within a single online database. Users can configure their own audits to be used in the field, modified, scored and reported upon across any number of locations and at any frequency. The online platform provides access to performance data anytime-anywhere. This market leading solution is widely used in both the private and public sector.
Key Business Benefits:
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A 90% reduction in cost of audit performance, storage, and reporting including no central IT costs
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Improve performance with consistent data capture and analysis
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Reduce risk by accelerating dissemination of faults and corrective actions
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Improved efficiency of corrective action with multi-media evidence
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Increase performance with online anytime-anywhere access to timely and actionable management information
Paper versus Paperless auditing - from "tick in the box" to service excellence
Paper auditing systems remain the most commonly used form of capturing performance data across the service sector. However, these systems provide little actionable information and tend to lead to minimal improvement in service delivery.
In contrast, the Servicetrac Audit paperless auditing and quality monitoring software enables audit information to be collated, analysed and measured against SLAs and across time. Servicetrac performance monitoring software provides actionable management information, which transforms auditing from a "tick the box exercise" to a genuine tool for continuous improvement. Servicetrac Audit customers deliver service excellence by managing performance based upon actionable audit information.
In contrast, the Servicetrac Audit paperless auditing and quality monitoring software enables audit information to be collated, analysed and measured against SLAs and across time. Servicetrac performance monitoring software provides actionable management information, which transforms auditing from a "tick the box exercise" to a genuine tool for continuous improvement. Servicetrac Audit customers deliver service excellence by managing performance based upon actionable audit information.
Uses for Servicetrac Audit paperless auditing software
Servicetrac Audit, the paperless auditing software is a highly flexible system that can be used for any combination of generic or specific auditing requirements, examples include:
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Health and safety
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Risk Assessments
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Accident Reporting
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Fire Safety Inspections
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Staff Appraisal
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Service Performance Audit
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Service SLA Monitoring
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QA Monitoring
This list is long but certainly not exhaustive! With completely user definable question sets, failure/non compliance reasons and action codes the system can be used to replace any paper based audit.
Any number of audits can be downloaded to the PDA (hand held computer) where the user-friendly interface lets users carry out the performance monitoring in the field.
The user simply selects the task, appropriate failure reason and action by touching the screen. Where a failure/non compliance is recorded, the user is able to use the integrated camera to record an image which is later embedded into the activity report automatically. Rich media evidence gathering further transforms the quality monitoring capabilities of Servicetrac's paperless auditing software.
Within Servicetrac Audit, a comprehensive reporting structure allows for both numeric and graphical analysis of the collated data to enable comparisons to be made and trends to be identified.
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