Portertrac Client Access
The Portertrac solution includes TaskView, its customer access module, to enable customers of the portering department to monitor the queue of tasks relevant to them and add/delete jobs from the queue. Empowering portering customers using TaskView will dramatically reduce wasted time and increase communication flow, ensuring the best possible portering management solution.
TaskView provides two key business benefits:
- Real time information - customers require accurate and timely information and this is particularly relevant in high pressured environments in which third party providers are required to provide services. TaskView empowers your end customers with real time access to the task queue to monitor the status of tasks relevant to them, removing the wasted time caused by calls to and from the help desk operator to track task status.
- eOrdering of tasks - TaskView further empowers customers by enabling direct access to the task queue to place and remove orders. The solution uses predefined task types, allowing your customers to order from a pre-defined service menu. No telephone calls. No paper trail. Significant savings in time and money.
