5 technology-led practices for reducing back office admin

January 24, 2017
Posted in Resources
January 24, 2017 GraemeH

It stands to reason that margins and profits will increase the faster you can perform necessary back-office tasks (without detracting from quality or accuracy), because the more tasks you can perform the more contracts you can take-on and fulfil. In fact, you may find your key services improve as a result because you’ll be directing expertise towards value-add delivery and better customer engagement. And so with that, we’ve highlighted five ways you can use technology to reduce time and money spent on back office tasks.

  1. Move towards modern ERP
    According to Gartner, most ERP applications fall into either administrative (finance, procurement, human resources and workforce management) or operational (order management, manufacturing and supply chain) categories.

    By its very nature, ERP is geared towards providing a platform from which to operate a connected and efficient facilities management business.

    ERP automates and links administrative and operational systems. It makes it easy to deploy, integrate, and use the best business applications. And by automating and linking business applications, you gain a whole new level of flexibility and agility that significantly reduces back office admin (and paper!).

  2. Automate administration and reporting
    By automating holiday scheduling, timesheets, uniform requests, status reports, and more, you can claw back a considerable amount of ‘people’ time. You also eliminate the ‘human error’ factor, replacing it with fast and accurate information input and reporting. And there’s a bigger benefit.

    By taking away manual and repetitive tasks, your workforce gains more time to focus on more skilled tasks. But before you invest in new software, consider what you already have available to you. Are you using existing technologies to the best of their abilities?

  3. Look at who leads in your industry

    When you evaluate the vast array of technology available to your business, it can become overwhelming. Who do you choose when it comes to implementing industry-specific software?

    First, look at who is the leader when it comes to innovation in your sector. You’ll probably find a company that has invested many years in researching and developing software that overcomes the pain points you experience on a daily basis. Check out their credibility and references – the best way to get a first look beyond any fluff and bluster.

  4. Invest in workforce management solutions
    In an industry that’s completely reliant on the performance of its workforce, a solution like Timegate is critical to success. Selecting a solution which has been built specifically for the facilities management and support services industry, drives visibility of your workforce and contract delivery. This real-time overview of your operations can result in a:

    90% reduction in time spent communicating with employees
    75% time and motion savings on pay queries
    50% on just dealing with holiday requests

    Timegate provides cutting-edge process automation and cost and time analysis.

  5. Choose industry-specific auditing software
    Auditing software removes the need for paper-based reporting and spreadsheets. With a system like Servicetrac, you gain contract and service performance visibility in the form of easy to use online reports and dashboards. Servicetrac can deliver some impressive time savings such as:

    4 hours plus per audit
    An average 2 hours faster on closing service failure loops
    100% accuracy on task transfer

    In short, everything you need to reduce costs, improve service delivery and speed up failure resolution.

Innovise specialises in creating software applications to support the facilities management and support services industry globally, helping to control workforce costs in this low margin sector. Learn more about Timegate & Servicetrac