The control and analysis of real-time data allows you to monitor and reveal both efficiencies and inefficiencies within the delivery of your services.
Being able to visually call up data in easy-to-understand charts and graphs, makes proactive decision making much easier, and potentially the difference between meeting contractual obligations and securing the next deal, or not.
And here’s 5 ways you could be working your data harder to help add value to client service delivery:
- Proactive maintenance
Data generated from historical trends and performance allows you to predict maintenance and service delivery needs so you provide only the necessary amount of focus. You’ll continue to meet SLAs without wasting time (and money) on things that won’t add value to either you or your clients.
- Better control
Being able to quickly call up any contracted service element; everything from toilet cleaning schedules to catering rotas and beyond; can show you when and where there are gaps in delivery. This data will make it much easier to deploy your resources more effectively, when and where they’re needed.
- Task prioritisation
Workload data enables you to prioritise jobs and schedule tasks effectively to meet SLA timescales. If the data is showing you falling behind on service delivery, you can alert, and then assign, workers to high priority tasks. Over utilised in catering on one site but under in another, quickly reassign workers to cover the gap.
- Rapid scheduling
Got a scheduling problem? Perhaps a service incident has been logged because a bulb has blown in a meeting room or a window has broken presenting a security risk. Real-time view of incidents, which can be accessed online on any device, means you can quickly move resources to deal with it, before there’s any negative impact.
- Improved engagement
Sharing relevant real-time performance reporting of a contract as it is actioned provides an accurate assessment of service delivery. This gives your clients peace of mind that you’re meeting the standards required to keep, both legally and contractually. With transparency, comes trust, followed by satisfied clients.
With Servicetrac, you’ll have visibility of everything from the number of cleaning inspections performed, to how well you are performing against the agreed SLA, and from which you can quickly make fact based decisions to ensure you maintain or correct what you do to ensure the correct contract performance.
Servicetrac removes the need for paper based reporting and spreadsheets, instead providing data visibility in the form of easy to use online reports and dashboards. Everything you need to reduce costs, improve service delivery and speed up failure resolution. Unlock your data with Servicetrac