Brooknight Security: Managing a Growing Workforce with Global Workforce Management Software

After achieving business growth of 300% within a twelve-month period, the reality for Brooknight Security was the need to reliably co-ordinate and manage 4,000 shifts per year for staff situated across the UK and the Republic of Ireland. Requiring a piece of global workforce management software that could keep up with demand and enable them to roster shifts, often at extremely short notice, it was vital for Brooknight to know where their manpower resources were at all times. As Brooknight realised the benefits of the Timegate software solution’s flexibility, it proved to be the perfect fit.

“What is good about Timegate is that it’s not an off-the-shelf product – we have been able to take the basic principle and add to it,” said David Marchio, National Accounts Director at Brooknight Security. “As the company has grown, we have been able to add more to it to suit the needs of our operation. By far the most advanced product of its kind, it is developing all the time, so you are never standing still. You’ve actually got something you can work with on an ongoing basis.”

Timegate has enabled Brooknight Security to provide real-time evidence on KPI delivery and added a further element to Brooknight’s customer service delivery.

“KPI’s are really important and are top of every customer’s wish list,” said Chris Fieldhouse, Managing Director, Brooknight Security confirms. “Timegate helps ushugely by drawing down data from our operation to support those KPI’s. Timegate generates masses of management information, so when customers ask for details about their contract, we are able to do that in seconds.”

Working closely with Brooknight Security, TEAM Software continuously looks for ways to enhance global workforce management software, mirroring the emerging needs of their expanding business.

“The support we get from TEAM Software, both in terms of the interaction between the two teams and in looking at solutions that work best for us, is great,” continued Fieldhouse. “With the recent rapid expansion of business, we’ve had to really step it up, and TEAM Software have been there to support us as we have gone through this process.”

Learn how Brooknight Security leveraged Timegate, TEAM Software’s global workforce management software, to manage company data, scheduling and operations in our free video case study.