Business is a Team Sport
Strategies for winning and retaining business matter more than ever. Customers have increasing choice, are ever more transient, and so are your employees.
Addressing business students at Bocconi University in Milan earlier this month, the founder and Chairman Emeritus of Starbucks made something very clear:
“Business is a team sport.”
Howard Schultz knows a thing or two about building a business. He has created a worldwide brand in Starbucks that now has over 24,000 retail stores and more than 200,000 employees.
And he’s not alone in that view. Greg Brenneman, who has led companies such as PwC Consulting, Continental Airlines and Burger King is quoted as saying exactly the same.
These successful leaders realise that it’s not just you versus your competitors, but you and your team, versus your competitors and their respective teams.
What does your team look like?
Your employees, your suppliers, your subcontractors, all form part of your team, and all contribute to keeping your customers satisfied and coming back for more. It’s also about supply chains, and that doesn’t just mean the supply of materials and parts, but also of services and technologies.
Understanding that, and acting on that knowledge, can make the difference between success and failure.
As Rob Rodin, CEO of Marshall Industries, put it:
“Companies don’t only compete with each other but with an extended web of suppliers.”
It’s clear that if you want to win, you have to pick the best team.
And if your business is providing support services, a key part of that team must be the software provider you choose to help manage your operations.
- Servicetrac, our service delivery tool, provides clear, concise and evidence-based results of contract performance, helping you keep your promises;
- Timegate, our world-leading workforce management package for service providers, has been refined and improved over the past thirty years with your needs in mind, making your operations easier, more efficient, and more profitable.
Our long-term experience in this market means that we understand what you need, so by working with our clients in a collaborative way we create winning teams.
In a competitive environment, you can’t afford to settle for less.