Working with Cardinal to implement Timegate's workforce management system to resolve issues around absence, pay and invoicing.
The Cardinal Group is a privately owned company delivering dynamic and innovative security services to an ever growing portfolio of clients, in a diverse range of sectors. Cardinal started as a small manned guarding company, working with a traditional paper-based method of workforce management.
However, as the company grew, this way of working provided little workforce control and no real visibility and so Innovise introduced Cardinal to the Timegate solution. Timegate enabled Cardinal’s control room to efficiently handle calls, have visibility over the many sites and manage the thousands of security guards they employed, helping them to provide the excellent service that they deliver today.
Ten years later, and once again facing rapid expansion, Cardinal needed their workforce management system to help them resolve issues that they were experiencing around absence management and finance.
Jason Trigg, CEO of Cardinal Security takes up the story: “We rely on our workforce to uphold our reputation for excellent service delivery, so when we receive a call notifying us of staff sickness, or any other unplanned absence, it is essential that we are able to ensure that the customer and the contract does not suffer. As the business grew it was clear that we needed to refine the way that we managed this, so that we had the insight and the power to rectify any unexpected situation before it became a problem. Alongside this, was the need to accurately calculate pay and invoices based on the actual time worked. We needed a solution that we could rely on to tie all of this together, changing a complex set of manual procedures into a simple click of a button.”
Alongside Cardinal’s growth, Timegate software had also been evolving and the Timegate Finance Pack was the perfect addition to the core Timegate provision that Cardinal were already using and benefitting from.
Accurate costs in real-time. Cardinal now benefit from more effective control over the costs of absence. Timegate provides them with a clear and accurate view of activity, allowing them to pro-actively rectify schedules to ensure service delivery and contract compliance. Engaging with payroll and invoicing, real-time workforce information is then used to accurately calculate money owed. Simplifying the process to ensure 100% accurate outcomes has saved Cardinal time and money.
Jason explains: “The Finance Pack was quickly up and running and has proved to be a great asset to us. Transforming what was once a time-consuming and complicated process, we are now able to collate and calculate hours, pay and invoices with the assurance of total accuracy. This benefits us as a business, our employees and our clients. We are able to support all outcomes with irrefutable real-time proof of work done, so that everybody concerned is safe in the knowledge that they have been paid or charged correctly.”