The annual cost of lost productivity due to absenteeism by service workers in the US is a staggering $8.5 billion.1 In addition to this, you will be subject to requests for time off from employees at times you can’t accommodate or cover, and extra work from clients which again you can’t accommodate or fulfill. Irrespective of how fair this might be, it amounts to a perspective that you offer poor customer service, which has a serious impact on your company’s reputation when you’re delivering services such as guarding and janitorial support.
We all recognise that if assets are left unsecured or buildings not cleaned, client confidence will hit rock bottom. So how do you address this?
The key is resource management tools that are built with your kind of business challenges in mind. They need to be built for a service provider that not only needs to identify its obligations to its employees, but one that is conjoined with its obligations under a contract for service. This is not a ‘T&A system’ or generic ‘Workforce Management system’, but a highly specialised offering from a partner who works exclusively for businesses like yours.
What to look for:
- Contracted/Planned versus actual
Intelligence on your commitment to your customers versus how you are actually performing. Are you delivering your KPIs and meeting SLAs? Timegate presents management data on all of this, in real-time, as schedules or plans translate in to your actual delivery to help you make informed decisions. This scheduling functionality enables you to deliver against the most rigorous service demands.
- Automated processes to tackle instances of unplanned absence
In case of no-shows, time off or late request for extra personnel, Timegate makes analysis of available resources (people) and the subsequent communication with them very easy and very quick. Workers can see which shifts are available while employers can easily call out for additional resource in times of holidays or sickness. It becomes a genuine collaboration tool for the company, from being able to offer availability to work an extra shift or two, to generating new business opportunities for an organisation. Moreover, two-way messaging systems drive down the time to fulfilment and ease the burden of delivering a high quality service.
- Multiple schedules
Fulfilling contractual obligations relies on the ability to effectively schedule your people, but this is always a complex activity. If your preferred solution can operate multiple schedule types, this makes workforce management a more effective process as you will be able to accommodate the various demands from both clients and employees. As you know, there is no ‘one size fits all’ when it comes to guarding and janitorial resources. Flexible working, operational windows and fixed delivery demands splatter your operation, so you need a tool that can help handle all of that. Timegate allows you to configure your schedules to fit each customer or employee scenario.
- Response and event management
If you’re required to operate a contract that requires minimal staffing for 90% of the year and then peaks for short periods, demanding the recruitment and management of hundreds or thousands of personnel, it can be an administrative and logistical nightmare. The resourcing and event management functionality in Timegate allows you to handle this scenario with ease by helping you to source, vet, employ, manage and monitor your talent.
- Integrated rules and matching processes
This aspect of Timegate allows you to add value as the plan you schedule is the plan you follow. Protect your business from under or over-delivery, poor skills mixes on-site, or contract an inappropriate selection of employees. Margins are already paper-thin so you need to defend them from erosion. You need a platform that will help you do that, but one that won’t throttle or frustrate your operation and cause you more issues than it solves.
Timegate is a workforce management solution built specifically for guarding and janitorial services. From pre-employment through to payroll, it provides improved process automation and cost analysis – giving you a real-time overview of your whole operation.
In short, Timegate ensures that every shift, employee and contract is delivered on time and on budget.
Innovise Software Ltd is a leading facilities management software supplier to businesses across the globe. With offices in Canada and the UK, we help enterprises achieve more from their workforce with software that is built specifically for the facilities management and support services industry.
Our core platforms help businesses deliver significant reductions in the cost of operations including guarding and janitorial services. Innovise’s global clients include ISS, Sodexo, Compass, G4S, Securitas, Aramark, Corp Security, Armour Guard and Emcor.
To find out more about how Innovise can help your organisation contact us on +1 (0) 289-205-1000
Source: 1Investopedia: The Causes And Costs Of Absenteeism