Servicetrac is the answer. Providing Sodexo with the Servicetrac solution, Innovise now enables Sodexo’s team of Cleaning Supervisors across the Imperial College Heath Care Trust’s five hospital sites to benefit from real-time visibility of service performance, failures and remedies.
Accurate and effective, Servicetrac enables the quick and simple collection of key performance data for Sodexo. Instrumental across a wide variety of audit requirements, Sodexo uses Servicetrac to providing a quality cleaning process that is fuelled by real-time data transfer, providing accurate performance information for management teams.
“Extremely straight-forward to use, the positive user-experience of Servicetrac has enabled our management team to be up and running with the new technology in no time at all. Guiding our staff through the cleaning process, the software prompts the operator to ensure that all tasks outlined on the SLA are completed to the standard required. Servicetrac keeps our service delivery at the high standard that we are renowned for.”
As well as being easy to use, Servicetrac is easy to decipher with dashboards, reports and alerting putting all of the data captured in to meaningful charts, tables and messages. Providing Sodexo and its customers with real time visibility on performance against agreed criteria, Servicetrac provides the peace of mind that Sodexo was seeking.
Providing excellent return on investment, through Servicetrac, Sodexo are able to generate savings and efficiencies, as well as exposing areas where more can be made.