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As a tech-savvy organisation, Servicetrac is helping Wilson James tackle the ever-increasing complexity, demand for intelligence and visibility of service delivery that the modern client requires.

About Wilson James. Wilson James is a leading security, logistics and business services provider. The mission is to be the foremost supplier of such services, and over 25 years they have earned such a reputation.

As a tech-savvy organisation, Wilson James have long enjoyed a working relationship with Innovise. In recent years, this has accelerated to include Servicetrac which is helping them tackle the ever-increasing complexity, demand for intelligence and visibility of service delivery that the modern client requires. Setting a very high bar for themselves, Wilson James are tackling the challenge with genuine drive, ambition and determination to succeed.

“No set capability with what the system can do, its almost only limited by your imagination.”

An answer for everything? Wilson James have adopted Servicetrac as their principal platform for tackling the client service delivery assurances that are often required, and sometimes it just makes more sense to use it for the intelligence it offers. Helping keep their costs low, service delivery high and their thinking advanced, Wilson James are now capable of delivery without reliance on Innovise. As time has gone on, Wilson James have become increasingly more innovative and intelligent with their solution designs and in the execution of their services. Is it an answer for every situation? Probably not, but working with this software it helps them standardise their operational models, and the benefits support their original decision to strategically adopt the Servicetrac platform. This is a relationship both Innovise and Wilson James appreciate.