A great workforce can be the deciding factor in the success of any business, but never more so in the Support Services sector. As such, one of the most important challenges for managers is recruiting the best people for your organisation. But that’s only the start. To remain competitive, retaining your workforce is vital.
Every organisation has its own rate of employee turnover and it tends to vary drastically depending on the industry, Cleanlink estimates that the cleaning industry faces an extremely high turnover rate averaging at 75 % and reaching as high as 400%.
Staff turnover has a serious impact on a business. Losing a vital resource from a busy team, when an employee leaves it costs the organisation time, resources and money to cover that absence; then further time, costs and resources to source, employ and on-board a replacement. A report by Oxford Economics estimates the average cost of replacing a departing salaried employee is at £30,614, and whilst hourly workers may not attract the same costs Innovise’s own calculations show this to be in the low hundreds of pounds per employee. Costs vary customer by customer but the calculators are available to demonstrate this to any service provider who is interested.
For front line, managerial teams and the executive, changing jobs and career paths is part of life and employee turnover is something that every business with workers experiences. Investing in improving employee retention is a positive move, both for the organisation and in terms of the employee experience. Ensuring that your employees are looked-after, managed effectively and are properly integrated within the company’s culture, vision and mission, will all work towards keeping your staff turn-over as low as possible. Taking a single employee as an example, retaining rather than losing them, will provide benefits in the form of:
As a position becomes vacant the risk to consistent service delivery rises – so the pressure is on to find and replace the lost employee with another. As we know, recruiting, selecting and training new workers costs time, money and effort so taking measures to retain employees can lead to substantial savings.
Each time a person leaves the organisation, it has a knock-on effect with other areas of the business. A missing team member can equate to slower production, decreased service delivery and a fall in moral with remaining colleagues. Improving employee retention can by-pass these problems.
More often than not, your staff are the face of your organisation and it is their expertise in the service that they deliver that builds business reputation. Gained through learning the ways of your organisation, the expertise of your employees enables you to compete favourably and gain competitive advantage in your industry sector. Ensuring that you keep hold of your employees, is key to ensuring that the reputation of your business remains positive.
The investment into and implementation of technology can help you proactively address the needs of, and then keep your workforce happy in their jobs. Simultaneously taking care of the interests of each employee, whilst enabling your business to increase its efficiency, reduce costs and remain compliant, software solutions specifically designed to manage large and/or dispersed workforces are key to retaining staff. For example: