Servicetrac has been configured to support our clients who offer ‘Patrol, Monitor and Response’ services. For them, nearly every contract is different. They offer highly customised levels of service.
Their scale and their bespoke service offerings mean they have to manage billing complexity. They don’t want this complexity to burden their front line, customer facing teams any more than necessary; distracting them from Customer care.
Hundreds of vehicles, thousands of activities and an almost never ending combination of inclusive and additional billing activities mean that manual operations and interventions are not an efficient way to run the operation.