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The Workforce Management (WFM) solution that grows with your business

Cost control, Risk Management and better delivery from pre-employment through to invoicing & payroll.

What is Timegate?

The Enterprise solution to monitor and control your service delivery

Visibility, measurement and management for you and your customers. See what's happening when its happening.

What is Servicetrac?

We are an independent, privately owned software company

Innovise specialise in building software applications that our customers have to depend upon day-to-day, hour-to-hour.

About Innovise

Ensuring 100% of the work you do gets billed on-time, every-time

Contract Management pack

Contract Management Pack is the perfect compliment to complex delivery structures where it is very challenging to manage billable and non-billable work. Best suited to 'Patrol, Monitor & Reponse' and other transaction heavy service lines Servicetrac enables Service Desks and Control rooms to quickly identify chargeable, ad-hoc work as distinct from service-included deliverables so every job, every tasks is correctly accounted for an managed effectively. Rapid, controlled service delivery is not only essential in a service world, but it's sometimes vital to both your clients business and your own. 

Contract Management Pack must be seen to be appreciated fully.  

Why this pack really helps
SLA Management

Effective management, control & visibility for contracts

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Ad-hoc controls

Protection from margin erosion & over-delivery visibility

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Integration

Controlled, efficient & accurate invoicing for your business

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No more wasted delivery

When a provider of services over delivers, they are clearly exceeding expectations, but only when this is visibile. As a profession that is often hidden, over delivery usually represent effort that cannot subsequently be billed but does not come without the cost of delivery. Sometimes its because it's often better to over deliver than under deliver because under delivery is usually very visible and one the clients will identify quickly.

The key to delivering support services is protecting yourself from over delivery and under delivery.  Servicetrac helps you control this exposure and gives you the means to ensufe you always know what is in scope and what is not, protecting you from wasted effort or breaking your promises.

Other packs of interest…
Data Warehouse Pack

Your data, as you need it, when you want it. 

Find out more

We're part of a community that's constantly growing

See all our customer stories

Mitie
With a workforce of over 49,000 staff, Mitie is one of the UK's leading Facilities Management and Professional Services Supplier. Being driven...
Facilicom
Employing 2500 staff to provide a wide variety of industry sectors in the UK with cleaning and security solutions, Facilicom turned to Innovise for...
Wilson James
As a tech-savvy organisation, Servicetrac is helping Wilson James tackle the ever-increasing complexity, demand for intelligence and visibility of...