February 3, 2016 Innovise

Working in partnership with Sodexo & Imperial College Health Care Trust to improve the quality of life for their clients and customers.

Holding a unique position in the services industry, Sodexo integrates a complete offer of innovative services based on over 100 professions. Developing, managing and delivering a diverse range of services designed to improve the quality of life for their clients and customers, Sodexo is the long-term strategic partner of many healthcare organisations. Sodexo provide a range of bespoke domestic services all of which allow their clients to focus on delivering excellent patient care and Sodexo boast an unrivalled reputation for service excellence.

5 Hospital sites for Imperial College Healthcare Trust supported by Sodexo.

A clean hospital. Working in partnership with the Imperial College Health Care Trust, Sodexo wanted a solution that would enable them to ensure that they provided a high quality cleaning service that would comply with the NHS national standard of cleanliness.

The cleanliness of any hospital environment is important for infection control and patient well-being. Cleaning staff play an important role in quality improvement, in the confidence the public has in hospitals, and in reducing infection related risks.

The National standards for cleanliness in the NHS, published in 2001, were developed following consultation with experts and professionals in the fields of cleanliness and infection control in order to raise standards of cleanliness to an acceptable level throughout the NHS.

“Servicetrac keeps our service delivery at the high standard that we are renowned for.”

Richard Prior, Domestic Service Lead – Healthcare at Sodexo expands:

“Working with the Imperial College Heath Care Trust, which supports the work of the Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and Western Eye hospitals in the London area, we wanted to be able to ensure the Trust that we were providing a service that was not only compliant with NHS standards but that ticked all of the boxes for each individual hospital.”

“Currently cleaning some one million square metres a week in healthcare environments across the UK we use our experience to help drive improvements that ultimately deliver greater patient safety and experience. We needed a software solution that would enable us to prove and monitor the delivery of the exceptional cleaning service that we promised to the Trust. We wanted to be able to provide peace of mind to the Trust that the work had been completed to standard and additionally, we wanted to be able to give ourselves the opportunity to exceed expectation, through the collection and analysis of real-time activity data across all five sites.”

Servicetrac is the answer. Providing Sodexo with the Servicetrac solution, Innovise now enables Sodexo’s team of Cleaning Supervisors across the Imperial College Heath Care Trust’s five hospital sites to benefit from real-time visibility of service performance, failures and remedies.

Accurate and effective, Servicetrac enables the quick and simple collection of key performance data for Sodexo. Instrumental across a wide variety of audit requirements, Sodexo uses Servicetrac to providing a quality cleaning process that is fuelled by real-time data transfer, providing accurate performance information for management teams.

Richard continues:

“Extremely straight-forward to use, the positive user-experience of Servicetrac has enabled our management team to be up and running with the new technology in no time at all. Guiding our staff through the cleaning process, the software prompts the operator to ensure that all tasks outlined on the SLA are completed to the standard required. Servicetrac keeps our service delivery at the high standard that we are renowned for.”

As well as being easy to use, Servicetrac is easy to decipher with dashboards, reports and alerting putting all of the data captured in to meaningful charts, tables and messages. Providing Sodexo and its customers with real time visibility on performance against agreed criteria, Servicetrac provides the peace of mind that Sodexo was seeking.

Providing excellent return on investment, through Servicetrac, Sodexo are able to generate savings and efficiencies, as well as exposing areas where more can be made.

The Benefits

  • Secure, cost effective & reliable
  • Easy-to-use software
  • Quick to implement
  • Real-time information
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