The previous year that figure was 45% - an increase of almost a third.
The responsive nature of mobile devices in providing a live link to the helpdesk from any location allows for faster, more efficient task management. This real-time information, in turn, allows for prompt and insightful strategic decision-making – keeping your organisation running efficiently and cost-effectively.
The use of mobile technology also offers increased functionality such as the ability to scan a tag on an asset to read relevant information. Plus, engineers have the tools to upload the results of work directly onto the helpdesk system.
SELF-SERVICE IN FACILITIES MANAGEMENT
Another area of high growth according to the UK FM Software Survey 2016 is self-service. Increasingly, facilities management companies are allowing building users such as contractors and engineers to log jobs, book rooms and request services from mobile devices.
- 66% use self-service tools*
- 80% experienced improved reporting as a result*
- 76% benefitted from increased auditability*
This increased use of self-service technology has helped streamline services and reduce costs as these tasks are now automatically handled.
What all these new technologies bring is increased awareness and the ability to respond faster.
If a service starts to fall below expectations – whether that’s your own internal standards or contracted SLAs – your software can be configured to monitor and alert you.
This gives you maximum opportunity to correct any problems before they become an issue for you or your client.