An essential element for the delivery of any facilities management service is a competent planning function that quickly allows you to get an up to the minute view of tasks at any time and in any location.
In this whitepaper we look at ways technology can help improve scheduling and what the benefits are from a both a customer loyalty and financial perspective.
THE IMPACT OF SCHEDULING ON MARGINS
In an industry that works on tight margins, scheduling is crucial. Time wasted is money lost, which is why facilities management and support services organisations are keen to invest in the latest scheduling technology.
In our experience, we estimate that without the right planning tools in place an organisation is losing between 10-20% of operating profit through:
- Over delivery of hours
- Manual processes which are prone to human error
- Inefficient use of frontline teams in terms of hours matched to roles
- Unbillable hours through failed delivery
This does not include the lost value of time being spent with customers because senior operations staff are spending too much time off-site doing unnecessary admin.
With efficient planning, tight control over the cost of delivery and access to real-time information, high margins can be maintained. If every contract operates on schedule with the correct mix of skills and roles on site i.e. each contract delivered on time and on budget, you’ll see your profits rise.
As you will appreciate, this is far easier to plan than to execute. With efficient, intelligent processes you can also reinstate the time senior operations spend with a client tracking and improving your service.