It’s been revealed that the most commonly automated workforce management activities within Canadian organisations are1:
- Electronic or web-based timesheets
- Time data collection devices (clocks, PCs or mobile)
- Configurable timekeeping rules to enforce time management policy
In Canada, these are often disjointed solutions that don’t connect centrally or offer any real insight into the operation of a contract, financial performance or SLA compliance. Canadian operations are investing significant amounts of time and effort trying to extract the necessary information which their peers across the Atlantic are able to achieve at the push of a button.
It seems obvious therefore that Canadian businesses should simply procure solutions like Timegate that are well established and offer significant time and money, as well as insight to their business, so why isn’t this happening?
To the earlier assessments we have shared, supporters of this technology within the Canadian security companies are not seeing this technology as offering strategic value. Only 5% of businesses understand the strategic value it can bring which probably explains why such a small number of organisations dominate the Canadian security market. In short, there is inadequate momentum but as the value is more widely understood, this strategic theme picks up pace quickly.
Similarly, the technology focus is on robotics and IoT. Guarding operations identify robotic alternatives to humans and remote services as the priority and it is crowding out wider investment both in terms of thinking and available budget. It is synergistic investment though. Technology of this type spurs wider investment in ‘people’ as all of this technology needs managing and so the workforce mix changes. The organisations who do not hire the requisite talent centrally cannot compete. This technology therefore requires you to hire more central people even if you are limiting or replacing the need to hire hourly paid workers.
An alternative view is that tight control over payroll costs and overheads will afford greater investment opportunity as well as ensuring waste within the organisation elsewhere has been minimized. A workforce management system will typically be positioned as saving a business 2-5% depending on the creativity of the vendor. Even if it saves your corporation 0.5% of payroll let alone turnover, it will be freeing almost all the necessary money to execute enterprise change to move to or integrate robotics and other technology.