Innovise don’t recommend any devices for client use, principally because every customer’s needs are different. That said, we do spot similar needs amongst our clients so have looked to source a device that may help you.
Innovise's private Cloud supports our SaaS which we host in our data centres. Where we don't use our data centres to deliver you a service (for example, our disaster recovery) this is in Microsoft Azure.
Microsoft offer much better integrations with their own portfolio of software applications and security policies. The hardware is of a high standard. The phones and tablets offer a fully integrated experience with Office 365.
Customer Relationship Management (CRM) for service goes beyond merely resolving customer complaints to empowering your customer care representatives to impress and please your customers. Servicetrac holds Microsoft Dynamics CRM at its centre.