Employee engagement is vital to any organisation. but what is it and why is it so important?
In essence, it’s an employee’s positive or negative attachment and attitude to their job. It impacts on their willingness to learn and ultimately on their ability to perform. And let’s face it employee focus and attitude from not only your back-office teams but also your front line personnel are one of the key things that enables any FM business to realise its full potential.
Increase employee engagement leads to increased profits
Research tells us that increasing employee engagement can have significant impact on the well-being of and ‘warm and friendly’ culture of the organisation. But what about profitability? We found a few statistics that show what the difference in attitude of your staff can make to the profitability of your business:
- A 5-point increase in employee engagement is linked to a 3 point increase in revenue growth in the subsequent year1
- Organisations with a high level of engagement report 22% higher productivity2 (Engaged is defined as ‘involved in, enthusiastic about and committed to their work and workplace’)
- Highly engaged organisations have double the rate of success of lower engaged organisations, as well as lower rates of absenteeism and employee turnover2
- Businesses with higher engagement levels report improved quality of work and health with 48% fewer safety incidents2
What about the engagement with remote workers?
But what about your business? You’re in FM and your employees are scattered about on contracts, rarely if ever attending an office you control. Engaging with these geographically dispersed remote employees can be challenging. How can your staff feel part of your organisation when they work in the field, at home or are constantly based in another company’s offices?
Mobile technology has changed the way we purchase products, consume news and communicate with friends. It has also changed the way we work, particularly for those employees who work separately from their employers’ offices.
For them, mobile access is vital, and the device they use plays a big part in their job satisfaction. What they want is the familiarity of their own device, the one they use at home on a regular basis, and the one they feel most secure and happy working with.
Do you realise how important BYOD is when thinking about increasing engagement levels?
It’s not just remote employees who value their own devices and would rather use them at work.
Many employees see BYOD as their right and believe that their own devices are more effective than the tools provided by their employers.
A company’s attitude towards BYOD and their flexibility in deploying custom apps can make a big difference to their employees’ mindset.
The value of customising company apps
In days of old, corporate information was communicated to employees via staff noticeboards, newsletters posted with a payslip and latterly by email. Today, receiving this information in a personalised message delivered directly to a mobile device leads to a more informed and engaged workforce.
A company app that notifies staff of announcements and new policies and provides instant access to relevant documents and forms will help employees to feel more engaged and involved in how the company is being run.
Facilitating 2-way communication
Asking peoples’ opinions and encouraging them to share their views is one of the best ways to engage your employees, but how do you provide the platform to do that? Moreover, is it useful to have that as a standalone app e.g. Yammer, Officevibe or Facebook’s equivalent?
If you don’t have existing feedback channels, then creating some is easy. Your company’s engagement app can become a venue for your employees to share best practices and latest news (particularly effective for organisations with employees working in multiple locations, or with remote workers). Your field agents can offer each other advice and share tips, resolving issues quicker and sharing knowledge more freely. People within the business wherever they are can always feel part of the team and can stay connected.
A social media app can become a highly effective communication platform that brings tangible benefits to both company and employees.
We think its best you try and keep that app experience in one place too. You will have more success if there are fewer places for employees to go; because you can leverage the value of each feature in helping them engage with another. For example, what is the incentive to log in to a company engagement app if they are feeling disengaged already? If their vacation booking and balances are in that same app though, they may well log in to do that then see something else of interest to them thus increasing engagement. An app for this and an app for that is often a journey to failure and actually makes it harder to engage.
Automating time-consuming tasks – and the big ROI
Automating manual tasks allows your staff to get on with the job in hand, which makes everything and everyone more effective. It reduces the time spent servicing employees’ requests and enquiries meaning they receive 1st class treatment and experience reduced process lag. But of equal, if not more significance, it dramatically reduces the enterprise’s costs both in terms of time, motion and overheads.
Innovise recently undertook some time and motion studies on its Timegate Engagement Pack that is equipped with automation and workflow to provide self-service options to employees. We estimated the following percentage savings in these three areas: 90% of time on tasks for two-way messaging electronically processing versus a semi manual electronic and paper process
The power of self-service options
We also looked at achievable time savings for managing holiday requests and pay queries. Compare this traditional method of submitting holiday requests to an automated version:
Ten requests a year equates to a saving of £15 per annum, per employee.
With 1000 employees that’s a total saving of £15k and an admin saving of at least 50%.
We conducted the same study on managing pay queries:
- Ten requests per year equates to a saving of £30 per annum, per employee.
- 1000 employees gives a total of £30k savings and 75% admin savings.
It’s pretty compelling stuff.
Build a base for engagement
When it comes to increasing levels of employee engagement, organisations need to look at their own attitudes towards technology and decide if they’re doing enough to empower and engage their staff. These are the key building blocks that form the foundation for your staff MOBILE ACCESS
Can they access all information, documents and systems they need from their mobile device? Can they tell you about changes you need to make or make certain changes themselves as appropriate?
- MOBILE CHOICE Can they use their own, typically higher end devices in the workplace?
- CUSTOMISED COMPANY APPS Do you deliver corporate information in a personalised way direct to their mobile device?
- 2-WAY COMMUNICATION CHANNELS Do they have a means to receive, feedback and exchange relevant information? Is it restricted to the app or can you leverage email and SMS too?
- SELF-SERVICE PORTALS Have you eliminated time-consuming manual tasks and replaced them with fast online self-serve options?
- ONE PLACE TO DO IT ALL! There is nothing more annoying than logging in and out of different apps for different requirements. Can you realistically put this all in one place?
If you’re currently embarking on a drive to increase staff engagement levels, then perhaps use the above as a tick list.
A quick run through each item will soon indicate how well your organisation is doing when it comes to keeping staff involved, motivated and happy in their work.
Learn more about Timegate